Privacy Policy

Last updated: March 2026

Luxe & Scrub (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or enquire about our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Luxe & Scrub is a cleaning company based in Hemel Hempstead, Hertfordshire. We are the data controller for the personal data we collect through this website.

If you have any questions about this policy or how we handle your data, please contact us at: info@luxeandscrub.co.uk

2. What Personal Data We Collect

We may collect the following personal data when you contact us via our website contact form or by email:

Your name
Your email address
Your phone number (if provided)
Your address or postcode (if provided)
Any other information you choose to include in your message

We also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site. This is collected via cookies and website analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry or quote request
To arrange and manage cleaning appointments
To send service-related communications
To improve our website and services

Our lawful basis for processing your data is legitimate interests (responding to your enquiry) and, where you have given explicit consent, consent.

4. How Long We Keep Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 2 years. Financial and contractual records may be retained for up to 6 years in accordance with UK law.

5. Who We Share Your Data With

We do not sell, trade or share your personal data with third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating our website or business (such as our website hosting provider), under strict data processing agreements.

6. Your Rights

Under UK GDPR, you have the following rights:

Right of access – you can request a copy of the data we hold about you
Right to rectification – you can ask us to correct inaccurate data
Right to erasure – you can ask us to delete your data in certain circumstances
Right to restrict processing – you can ask us to pause processing of your data
Right to data portability – you can ask for your data in a portable format
Right to object – you can object to our processing of your data

To exercise any of these rights, please email us at info@luxeandscrub.co.uk. We will respond within one calendar month.

7. Cookies

Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.